Bill Spandagos
Tewksbury, MA
Asburn, VA



ž Demonstrated ability to rapidly grasp and implement new applications and technologies

ž Exceptional writing skills, with experience producing a variety of manuals, procedures and articles

ž Team player with broad problem resolution, multi-tasking, communications and organizational skills, and a detail-oriented, customer-focused approach

ž Held a Secret clearance for several years


Network Administrator

Global Express Financial Services, Silver Spring, MD (January 2004 – May 2015)

·   Windows Server 2000, 2003 installation, administration and upgrade, including mission-critical high-availability servers handling tens of thousands of real-time bill payments each day from over 2,500 retail locations.

·   Exchange Server 2003, 2005, 2007 installation, administration and upgrade.

·   SQL Server 2000, 2007 installation, administration and upgrade, including development of many SQL queries.

·   Sophos/Astaro Security Gateway firewall administration and upgrade; LAN/WAN connectivity via multiple redundant Internet connections.

·   Automation of numerous business-critical data and file transfer processes between banks, retailers and billers, using Linoma GoAnywhere Director and batch scripts.

·   Software QA testing for proprietary transaction server and retail terminal applications, requiring in-depth knowledge of all aspects of walk-in bill payment system.

·   Technical writing, including user manuals and internal documentation.

·   User support for in-house and field staff, and second level support for Help Desk.

·   Frequent one-time special projects.


Independent IT Consultant

Rothstein Investment Advisors, Fairfax, VA (client, August 1999 – January 2004)

The Pearson Group, Alexandria, VA (client, June 2000 – January 2004)

·   Ongoing administration of numerous TCP/IP-based Windows NT/2000 networks.

·   Created reliable and secure environments by implementing server hardware & software upgrades, tape backups, logon scripts, DHCP, WINS, RAS, VPN, standardized hard drive images, PC upgrades & replacements and much more.

·   Recently upgraded servers and all workstations from NT to Windows 2000 with Active Directory.

·   Upgraded connectivity from individual dial-up modems to UUNet DSL service. Installed and configured firewalls, including NAT and port forwarding. Clients extremely satisfied with their new high-speed connectivity and security.

·   Installed 802.11b WiFi networks and VPN connectivity at several managers’ homes.

·   On-call and scheduled maintenance for network, servers and workstations.

·   User support on numerous hardware platforms and software applications, both on-site and via pcAnywhere. Clients highly satisfied with level of support and response time.


Enterprise Security System Administrator

Metromedia Fiber Network, McLean, VA (January 2001 – December 2001)

·   Administrator of a Lenel OnGuard 2000 Enterprise installation, a national client/server system controlling physical access at 14 major Internet Data Centers. Comprised of: 3 redundant Compaq DL380 clusters running Windows NT and SQL 7 databases; more than 30 digital video servers running Windows NT; and over 60 Lenel monitoring workstations running Windows 2000.

·   Lead to completion a national $6 million multi-departmental project. Quickly gained in-depth technical knowledge of an extremely complex client/server system, developed new standards and procedures, and brought together individuals and departments across the organization.

·   Developed extensive system documentation and Standard Operating Procedures.

·   Performed daily maintenance of several large production SQL databases, 6 NT domain controllers and 3 Lenel OnGuard 2000 Enterprise systems, running on Legato Co-StandbyServer clusters.

·   Provided hardware/software user support to Security Managers and staff around the country.


LAN Administrator/Technical Support Specialist

Grant Thornton, Vienna, VA (August 1998 - November 1999)

·   Maintained TCP/IP-based Windows NT multi-domain, multi-server network, including application, Exchange and RAS servers, DLT tape drives and Cisco switches. Installed and configured additional servers as needed. Also maintained Meridien telephone/voicemail systems.

·   Provided hardware and software support to over 240 local and remote users, primarily on Dell laptops running Windows NT Workstation, Office 97/2000 and various Windows applications. Dramatically improved the quality of user support within 2 months of hire.

·   Hired and supervised assistant to handle routine user support, as office staff grew by 30%.


Network Administrator

Advanced Solutions International, Alexandria, VA (March 1997 - August 1998)

·   Managed all aspects of a TCP/IP-based Windows NT network, including SQL, Exchange and RAS servers, T-1 WAN link, DLT tape drives. Also maintained Onyx telephone/voicemail systems.

·   Successfully upgraded network from a single clone server to 5 specialized Dell servers; from generic hubs to Cisco managed 10/100 switches; and from a 56k leased line to a fractional T-1 frame relay.

·   Provided hardware and software support to 25 local and remote users, on Dell laptops and desktops running Windows 95/NT Workstation, Office 97 and various Windows applications.

·   Maintained public portions of corporate Web site, using FrontPage and Cold Fusion.

·   Managed busy training center, including setup of workstations prior to each class using Ghost Multicasting, maintenance of student workstations and instructor servers.


Documentation Specialist

SoftWorks, Alexandria, VA (Oct. 1996 - March 1997)

·   Produced and updated User Manuals and Installation Guides, including requirement analyses, project scheduling, writing and editing. Created Windows help files and Adobe PDF documents.

·   Worked with the Development, QA and Technical Support teams to ensure document accuracy, and to coordinate and schedule documentation production.


Technical Support Specialist

APL2000 / Manugistics, Rockville, MD (Jan. 1993 - Oct. 1996)

·   Provided advanced help desk support, via telephone, e-mail and fax, to users of the APL programming language, running on DOS, Windows 95/NT and UNIX platforms. Gained detailed knowledge of Windows API programming and Visual Basic.


Project Leader

Roadshow International, Vienna, VA (Mar. 1991 - Nov. 1992)

·   Managed the installation of route planning software at client sites throughout the USA and overseas. Worked with client’s management and staff to schedule and coordinate the implementation process.

·   Conducted intensive on-site end-user training sessions.

·   Provided follow-up hardware and software support to users of all technical levels.

·   Performed in-house QA testing, worked with developers to analyze and resolve problems.



Northeastern University, Boston, MA (1983 - 1987)


Control Data Institute, Burlington, MA (1980 -1981)

     Graduate of the Computer Service Technology curriculum.