Bill Spandagos
McLean, VA

703.963.3669

- INFORMATION TECHNOLOGY PROFESSIONAL -

• Extensive proven hands-on experience in:
  > Configuring, maintaining and upgrading TCP/IP-based Windows NT/2000 networks; Exchange server and SQL server administration; firewall installation; disaster recovery planning; secure Remote Access solutions; Legato CoStandby software-based redundant server clustering
  > Help Desk user support, user training and Training Center management
  > Installing, configuring and troubleshooting all versions of Windows, including Windows 2000 Server
  > Scores of software applications, including Microsoft Office 97/2000/XP
  > Full range of server, workstation and networking hardware; able to repair and upgrade virtually any brand PC or server
• Demonstrated ability to grasp and implement new applications and technologies rapidly
• Exceptional writing skills, with experience producing a variety of manuals, procedures and articles
• Team player with broad problem resolution, multi-tasking, communications and organizational skills, and a detail-oriented, customer-focused approach
• Held a Secret clearance for several years while employed at Air Force contractor Lincoln Labs
   

- CAREER EXPERIENCE -

Network Administrator
Global Express Financial Services, Silver Spring, MD (January 2004 – Present)

Independent IT Consultant
Rothstein Investment Advisors, Fairfax, VA (client, August 1999 - January 2004)
The Pearson Group, Alexandria, VA (client, June 2000 - January 2004)

• Ongoing administration of numerous TCP/IP-based Windows NT/2000 networks.
• Created reliable and secure environments by implementing server hardware & software upgrades, tape backups, logon scripts, DHCP, WINS, RAS, VPN, standardized hard drive images, PC upgrades & replacements and much more.
• Recently upgraded servers and all workstations from NT to Windows 2000 with Active Directory.
• Upgraded connectivity from individual dial-up modems to UUNet DSL service. Installed and configured firewalls, including NAT and port forwarding. Clients extremely satisfied with their new high-speed connectivity and security.
• Installed 802.11b WiFi networks and VPN connectivity at several managers’ homes.
• On-call and scheduled maintenance for network, servers and workstations.
• User support on numerous hardware platforms and software applications, both on-site and via pcAnywhere. Clients highly satisfied with level of support and response time.
   

Enterprise Security System Administrator
Metromedia Fiber Network, McLean, VA (January 2001 - December 2001)

• Administrator of a Lenel OnGuard 2000 Enterprise installation, a national client/server system controlling physical access at 14 major Internet Data Centers. Comprised of: 3 redundant Compaq DL380 clusters running Windows NT and SQL 7 databases; more than 30 digital video servers running Windows NT; and over 60 Lenel monitoring workstations running Windows 2000.
• Lead to completion a national $6 million multi-departmental project. Quickly gained in-depth technical knowledge of an extremely complex client/server system, developed new standards and procedures, and brought together individuals and departments across the organization. As a result, the initial Data Centers went live in just a few months, and all locations within 9 months.
• Developed extensive system documentation and Standard Operating Procedures.
• Performed daily maintenance of several large production SQL databases, 6 NT domain controllers and 3 Lenel OnGuard 2000 Enterprise systems, running on Legato Co-StandbyServer clusters.
• Provided user support to Security Managers and staff around the country, for all Lenel-related hardware and software.
   

LAN Administrator/Technical Support Specialist
Grant Thornton, Vienna, VA (August 1998 - November 1999)

• Maintained multi-domain, multi-server Windows NT network, including application, Exchange and RAS servers, DLT tape drives and Cisco switches. Installed and configured additional servers as needed. Also maintained Meridien telephone/voicemail systems.
• Provided hardware and software support to over 240 local and remote users, primarily on Dell laptops running Windows NT Workstation, Office 97/2000 and various Windows applications.
• Dramatically improved the quality of user support within 2 months of hire.
   

Network Administrator
Advanced Solutions International, Alexandria, VA (March 1997 - August 1998)

• Managed all aspects of a TCP/IP-based Windows NT network, including SQL, Exchange and RAS servers, T-1 WAN link, DLT tape drives. Also maintained Onyx telephone/voicemail systems.
• Successfully upgraded network from a single clone server to 5 specialized Dell servers; from generic hubs to Cisco managed 10/100 switches; and from a 56k leased line to a fractional T-1 frame relay.
• Provided hardware and software support to 25 local and remote users, on Dell laptops and desktops running Windows 95/NT Workstation, Office 97 and various Windows applications.
• Maintained public portions of corporate Web site, using FrontPage and Cold Fusion.
• Managed busy training center, including setup of workstations prior to each class using Ghost Multicasting, maintenance of student workstations and instructor servers.
   

Documentation Specialist
SoftWorks, Alexandria, VA (Oct. 1996 - March 1997)

• Produced and updated User Manuals and Installation Guides, including requirement analyses, project scheduling, writing and editing. Created Windows help files and Adobe PDF documents.
• Worked with the Development, QA and Technical Support teams to ensure document accuracy, and to coordinate and schedule documentation production.
  Technical Support Specialist
  APL2000 / Manugistics, Rockville, MD (Jan. 1993 - Oct. 1996)
• Provided advanced help desk support, via telephone, e-mail and fax, to users of the APL programming language, running on DOS, Windows 95/NT and UNIX platforms. Gained detailed knowledge of Windows API programming and Visual Basic.
   

Project Leader
Roadshow International, Vienna, VA (Mar. 1991 - Nov. 1992)

• Managed the installation of route planning software at client sites throughout the USA and overseas. Worked with client’s management and staff to schedule and coordinate the implementation process.
• Conducted intensive on-site end-user training sessions.
• Provided follow-up hardware and software support to users of all technical levels.
• Performed in-house QA testing, worked with developers to analyze and resolve problems.
   

- EDUCATION -

Northeastern University, Boston, MA (1983 - 1987)

Control Data Institute, Burlington, MA (1980 -1981)