Bill Spandagos - Reston, VA - 703-963-3669


Demonstrated ability to rapidly grasp and implement new applications and technologies

Exceptional writing skills, with experience producing a variety of manuals, procedures and articles

Team player with broad problem resolution, multi-tasking, communications and organizational skills, and a detail-oriented, customer-focused approach

Held a Secret clearance for several years while employed at Air Force contractor Lincoln Labs


Network Administrator

Global Express Financial Services, Silver Spring, MD (January 2004 April 2015)

   Windows Server 2000, 2003, 2008 installation, administration and upgrade, including mission-critical high-availability servers handling tens of thousands of real-time bill payments daily from over 2,500 retail locations.

   Exchange Server 2003, 2005, 2008 installation, administration and upgrade.

   SQL Server 2000, 2007 installation, administration and upgrade, including development of many SQL queries.

   Sophos/Astaro Security Gateway firewall administration and upgrade; LAN/WAN connectivity via multiple redundant Internet connections.

   Automation of numerous business-critical data and file transfer processes between banks, retailers and billers, using Linoma GoAnywhere Director and batch scripts.

   Software QA testing for proprietary transaction server and retail terminal applications, requiring in-depth knowledge of all aspects of walk-in bill payment system.

   Technical writing, including user manuals and internal documentation.

   User support for in-house and field staff, and second level support for Help Desk.

   Frequent one-time special projects

   Provided 24/7 on-call and scheduled maintenance and user support, on site and via remote access.

Independent IT Consultant

Rothstein Investment Advisors, Fairfax, VA (August 1999 January 2004)

The Pearson Group, Alexandria, VA (June 2000 January 2004)

   Managed all aspects of IT infrastructure for several small business clients, including Internet connectivity, firewall, servers, tape backups, user workstations, proprietary software.

   Provided 24/7 on-call and scheduled maintenance and user support, on site and via remote access.

Enterprise Security System Administrator

Metromedia Fiber Network, McLean, VA (January 2001 December 2001)

   Administrator of a Lenel OnGuard 2000 Enterprise installation, a national client/server system controlling physical access at 14 major Internet Data Centers. Comprised of 3 redundant Compaq DL380 clusters running Windows NT and SQL 7 databases; more than 30 digital video servers, and over 60 Lenel monitoring Windows 2000 workstations around the country.

   Quickly gained in-depth technical knowledge of an extremely complex client/server system. Developed new standards and procedures and brought together individuals and departments across the organization, leading to the completion of a national $6 million multi-departmental project.

   Developed extensive system documentation and Standard Operating Procedures.

   Performed daily maintenance of several large production SQL databases, 6 NT domain controllers and 3 Lenel OnGuard 2000 Enterprise systems, running on Legato Co-StandbyServer clusters.

   Provided hardware/software user support to Security Managers and staff around the country.

LAN Administrator/Technical Support Specialist

Grant Thornton, Vienna, VA (August 1998 - November 1999)

   Maintained Windows NT multi-domain, multi-server network, including application, Exchange and RAS servers, DLT tape drives and Cisco switches. Installed and configured additional servers as needed. Also maintained Meridien telephone/voicemail systems.

   Provided hardware and software support to over 240 local and remote users, primarily on Dell laptops running Windows NT Workstation, Office 97/2000 and various Windows applications. Dramatically improved the quality of user support within 2 months of hire.

   Hired and supervised assistant to handle routine user support, as office staff grew by 30%.

Network Administrator

Advanced Solutions International, Alexandria, VA (March 1997 - August 1998)

   Managed all aspects of a TCP/IP-based Windows NT network, including SQL, Exchange and RAS servers, T-1 WAN link, DLT tape drives. Also maintained Onyx telephone/voicemail systems.

   Successfully upgraded network from a single clone server to 5 specialized Dell servers; from generic hubs to Cisco managed 10/100 switches; and from a 56k leased line to a fractional T-1 frame relay.

   Provided hardware and software support to 25 local and remote users, on Dell laptops and desktops running Windows 95/NT Workstation, Office 97 and various Windows applications.

   Maintained public portions of corporate Web site, using FrontPage and Cold Fusion.

   Managed busy training center, including setup of workstations prior to each class using Ghost Multicasting, maintenance of student workstations and instructor servers.

Documentation Specialist

SoftWorks, Alexandria, VA (Oct. 1996 - March 1997)

   Produced and updated User Manuals and Installation Guides, including requirement analyses, project scheduling, writing and editing. Created Windows help files and Adobe PDF documents.

   Worked with the Development, QA and Technical Support teams to ensure document accuracy, and to coordinate and schedule documentation production.

Technical Support Specialist

APL2000 / Manugistics, Rockville, MD (Jan. 1993 - Oct. 1996)

   Provided advanced help desk support, via telephone, e-mail and fax, to users of the APL programming language, running on DOS, Windows 95/NT and UNIX platforms. Gained detailed knowledge of Windows API programming and Visual Basic.

Project Leader

Roadshow International, Vienna, VA (Mar. 1991 - Nov. 1992)

   Managed the installation of route planning software at client sites throughout the USA and overseas. Worked with clients management and staff to schedule and coordinate the implementation process.

   Conducted intensive on-site end-user training sessions.

   Provided follow-up hardware and software support to users of all technical levels.

   Performed in-house QA testing, worked with developers to analyze and resolve problems.


Northeastern University, Boston, MA (1983 - 1987)

Control Data Institute, Burlington, MA (1980 -1981)

Graduate of the Computer Service Technology curriculum.